The following post was written by a well known executive at one
of the largest sites on the Internet. The author has requested to
remain anonymous - not for dramatic effect, but because of the backlash
he would receive from the SEO industry and possibly Google itself. He
also doesn’t want his company associated with the post.
He is starting a discussion on the need for government
regulation of the organic and paid search policies of Google, which
maintains a commanding lead in search market share today. Or at least
transparency in how search results are determined. There is clearly
growing frustration on the constantly changing “border policies” that
are created and enforced by Google and other search engines. It is a
fascinating read.
Imagine, if you will, that the entire Internet is contained within a
single continent. That continent is filled with countries, states and
cities. Each jurisdiction is autonomous, relying on visitors to cross
on to their turf to engage in commerce. Now, imagine if the only way to
get into this continent involved just two methods: SEO and SEM. Let’s
further imagine that the borders to this continent were controlled by a
single company. Let’s also hold that the rules for search engine
optimization listings and search engine marketing were not only defined
but were completely controlled at the whim of this single company. Of
course, we all realize that word-of-mouth marketing and viral marketing
also contribute to traffic to individual websites. That said, the
primary methodology for all users to reach any individual website
destination is still search, of either paid or organic listings.
Or suppose the paradigm is the streets of Los Angeles. Let’s imagine
that in order to enter the city you had to pass through a single gate.
And once you entered that gate, the streets you were or were not
allowed to go down — and thus the businesses you were or were not
allowed to visit — could be randomly blocked from your access. Blocked
to a point where you might not even know they exist; whatever streets
were available for you to traverse were in essence the only streets you
knew where business could be transacted.
Whatever the scenario, it’s unsettlingly close to the situation that
prevails today in search. It’s now conventional wisdom that search
engine optimization, representing the organic result sets on any search
query, is more voodoo than science. Through an uncontrolled set of
factors search engines determine which listings appear at the top and
bottom of any individual query. In addition, consumer behavior dictates
the top three results on any search page are all that matter. If you
happen to own an online business, unless you exist within those top
three, the amount of individual traffic you will obtain from organic
listings is very, very low. As the proprietor of that business you may
hire search engine optimization companies to assist in increasing your
rankings on organic results, with or without success. And at any one
time, the controller of these borders (that is, the search engine
itself) can change and manipulate those rules – and that can
substantially decrease or destroy all organic traffic coming to your
website, without notice and without your knowledge.
Search engine marketing now faces a similar challenge. Although
anyone can open an account to buy paid search listings, the rules on
each account are arbitrary. Accounts can be shut down at any time,
without notice to the website owner. In other words, if you haven’t
successfully obtained enough traffic to your site from organic listings
and you decide to rely on paid search, you still face a situation where
regardless of how much you bid per click you may or may not show up at
the top of the paid results. That’s because paid results that are
displayed on any query are not only determined based on the price the
buyer is willing to pay. Unlike other auctions that are completely
priced-based, these results are determined and sequenced not only on
price but also on quality of advertising and click-through volume. For
example, if company A was willing to pay $1 per click on a certain term
and company B was willing to pay 10 cents but company B’s ad generated
ten times as many clicks as company A’s, the yield to the search engine
would be identical between the two.
The second factor is that the search engine can, at any time,
determine that either company A or company B may or may not buy traffic
within its index. And without notifying the company and with no path
toward recourse and statement, the search engine can disable the paid
search account from either business. Returning to the continent
metaphor, this ends up looking quite a bit like free trade. Various
businesses (call them sellers), operating within this continent, wish
to conduct business with the rest of the world (that is, the population
of buyers). The border — which in this case is the search engine — thus
has complete control of who can transact and how often. And at its
discretion, the search engine can decide to increase, decrease or
completely disable access between buyers and sellers. Because search is
the dominant methodology for consumers to find what they are looking
for, whether a product or a service, the unilateral control that search
engines wield enables them to control billions upon billions of dollars
of consumer spend every year. It also gives them the ability to
completely determine which companies become more successful — or less
so.
The situation we face today is unique. Due to Google’s dominance —
and the fact that it controls such an enormous amount of consumer
behavior through paid and organic search listings – the company in
essence governs commerce on the web. And any company that falls out of
favor with Google, whether for reasons of bad practice or simple
disagreement, can find itself at risk of going out of business.
This system also benefits the few in a host of other ways. Because
the rules of organic and paid search change frequently – and remain
undefined — agencies and other traffic brokers can win big; through
their experience, they’re capable of reverse-engineering these rules.
This means that, as this market matures, individual businesses have a
diminishing chance to actually compete and gain search market share.
That, in turn, puts them in a position of not only needing to hire an
agency in order to find any traffic, but also making it more expensive
overall to build businesses on the web.
I’ve worked with many businesses who feel they are playing in
Google’s world — behaviors from product decisions to marketing
strategies rely completely on appeasing these undocumented and often
mystical Google desires. I’ve seen companies choose to not work with
Google’s competitors for fear that by building those relationships,
they’re damaging the ability to be indexed properly on Google and are
anxious that result sets will be compromised. Many likewise believe
that by having a monetization relationship through Google, they will
somehow achieve higher quality listings through organic search. I’ve
also witnessed companies who, in addition to using Google for
monetization, have preferred relationships with purchasing traffic
through Google Adwords. By supporting this dual relationship, they
appear to want to live by two sets of rules – those that exist within
the Adwords marketplace and those that apply to the Adsense product.
And because they’re walking on both sides of the (Google) street, they
feel they have a strategic advantage — as though the Adwords product
will enable them to acquire traffic at both a lower cost and with a
looser rule set than their competitors.
Here’s where the parallel to free trade breaks down. There are no
perfect paradigms looking at free trade and import/export laws that
exactly define or address this challenge. Neither would a secret
relationship between the government and the search engines solve the
problem. The only real solution is disclosure. Transparency. Those
traffic generators that use rule-based algorithms to determine result
sets must publicly disclose their methodologies. That is the means by
which all businesses can compete freely in the organic and paid search
marketplaces. If we lived in a world where Google didn’t hold sway over
such a significant portion of consumer behavior, this kind of
regulation wouldn’t be necessary. The market would be self-correcting,
and we could trust the individual decisions of a healthy and
competitive search industry. Regrettably, due to search dominance, the
industry can’t be left to its own devices.